General Terms and Conditions (GTC)
1. General Provisions
1.1 These General Terms and Conditions (GTC) govern the conditions exclusively applicable between us, Carolin Campe-Schalow, Carr. General 97, 38370 La Matanza de Acentejo, Spain (hereinafter referred to as “Seller” or “we”), and a consumer or entrepreneur (hereinafter referred to as “Customer”) for the purchase of the goods and services offered, unless amended through written agreements between the parties.
A consumer within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that are predominantly not attributable to their commercial or independent professional activity. An entrepreneur within the meaning of these GTC is a natural or legal person or a legally capable partnership who, when entering into a legal transaction, acts in the exercise of their commercial or independent professional activity.
1.2 Changes to these terms and conditions will be communicated to the Customer in writing, by fax, or via email. If the Customer does not object to such changes within four weeks of receipt of the notice, the changes are deemed accepted by the Customer.
2. Conclusion of Contract
2.1 The presentation of goods and services on this website does not constitute a binding offer from the Seller. The order of goods or services by the Customer represents a binding offer under § 145 BGB. If the Seller accepts this purchase offer, the Seller will send an order confirmation to the Customer via email.
2.2 After submitting the offer and successfully completing the order, the Customer receives a purchase confirmation email containing the relevant data. The Customer is responsible for ensuring the accuracy of the email address provided.
2.3 During the ordering process, the Customer can correct their inputs. Before completing the order, the Customer receives a summary of all order details and the opportunity to review their information.
2.4 The contract is concluded in the German language.
2.5 Communication between the Customer and Seller occurs via email.
2.6 For digital goods, the Seller grants the Customer a non-exclusive, geographically and temporally unlimited right to use the provided digital content for private and business purposes. Transferring content to third parties or reproducing it for third parties is prohibited unless permitted by the Seller.
3. Payment Terms
3.1 The purchase price becomes due immediately upon ordering. Payment for the goods is made using the available payment methods.
3.2 The prices stated at the time of order apply. The prices include statutory VAT.
3.3 The Customer may only offset claims of the Seller with undisputed, legally established, or decision-ready counterclaims.
4. Shipping Terms
4.1 The ordered goods are shipped according to the agreed terms. Shipping costs are listed in the product description and separately indicated on the invoice.
4.2 Digital goods are provided to the Customer in electronic form, either as a download or via email.
5. Right of Withdrawal
If the Customer is a consumer as per § 13 BGB, they are generally entitled to a statutory right of withdrawal. If the Customer is an entrepreneur as per § 14 BGB acting in their commercial or independent professional capacity, no statutory right of withdrawal applies. Further information on the right of withdrawal can be found in the withdrawal notice on the product’s payment page.
6. Offline Events
When purchasing a ticket for an offline event, the following terms apply:
If the event is canceled for compelling organizational or economic reasons beyond the control of the organizer, the organizer reserves the right to cancel the event. In this case, the organizer will promptly inform the Customer and rebook the tickets for a future event. Costs that could have been insured by the participant (e.g., ticket insurance, travel cancellation insurance) will not be reimbursed.
In cases of force majeure or official cancellation of the event, the organizer assumes no liability.
The organizer is not liable for cancellation or rebooking fees for transport or accommodation booked by the Customer.
7. Warranty
If delivered goods are defective, the Customer is entitled, under statutory provisions, to request remedy, withdraw from the contract, terminate the contract, reduce the purchase price, claim damages, or reimbursement of futile expenses. Defects communicated before purchase do not constitute a warranty case. Warranty claims for delivered goods expire two years from the date of receipt.
8. Limitation of Liability
8.1 The Seller is liable for intent and gross negligence. Additionally, the Seller is liable for negligent breaches of obligations essential for fulfilling the contract, endangering the contract’s purpose, and on which the Customer regularly relies. In such cases, the Seller is only liable for foreseeable, typical contractual damages. The Seller is not liable for slightly negligent breaches of obligations other than those mentioned above.
8.2 Participation in the Seller’s offerings is at the participant’s own responsibility. The Seller is not liable for personal, property, or financial damages.
Participation assumes the Customer’s normal psychological and physical resilience. The Customer confirms they are physically and mentally fit to participate. For acute physical or psychological issues, the Customer must consult a doctor before participation. If the Customer participates despite impairments, it is at their own risk. The Seller is not liable.
Events and courses offered by the Seller are not medical or psychotherapeutic treatments, even if they may have a positive impact on well-being. Participation is voluntary and at the participant’s own risk.
8.3 Internet data transmission cannot be guaranteed to be error-free or available at all times according to current technology. The Seller does not guarantee uninterrupted availability of the online system and offers.
8.4 The European Commission provides a platform for online dispute resolution (OS), accessible at http://ec.europa.eu/consumers/odr. The Seller does not participate in dispute resolution proceedings before a consumer arbitration body.
9. Final Provisions
9.1 Changes or additions to these terms require written form, including the waiver of the written form requirement.
9.2 German law applies, excluding UN sales law. Mandatory provisions of the Customer’s residence remain unaffected.
9.3 For consumers with residence in Germany who relocate or whose location is unknown at the time of legal action, the Seller’s place of business is the exclusive jurisdiction for disputes.
9.4 If individual provisions are invalid, the remaining provisions remain unaffected. Invalid provisions are replaced by legally effective ones that reflect the economic purpose. This also applies to contractual gaps.